Our Training Policies

Sessions are paid in advance.  Any number of sessions up to three months may be purchased. Sessions are non-refundable and non-transferable. Credit(s) will be applied to account when proper notification of cancellation or postponement was utilized by trainee. Proper Notification is defined as such:   Telephone call, e-mail or recorded message stating time and day of postponement or cancellation of pre-scheduled training session….. Notification of cancellation or postponement must be one (1) hour or more prior to session or account may be charged. Improper notification of cancellation or postponement will result in a charge of scheduled session(s). Improper notification is defined as such: No telephone call, e-mail or recorded message stating time and day of postponement or cancellation of pre-scheduled training session….. Client arrives more than 20 minutes after sheduled start time of training session without proper notification (15 minute grace period). Training sessions may be suspended for clients with more than 5 sessions overdue for payment..